Talk to a person
Most trips are easier to arrange by phone than by form, especially if the appointment is soon. Someone here will pick up.
Before you call
- Appointment time
- Not a pickup time. We work backwards from it
- Steps at pickup
- The most common reason a trip fails at the door
Two facts turn a ten-minute call into a two-minute one.
What to have ready
With these five things to hand, the call takes about two minutes.
- The pick-up address, with the room or unit number if there is one
- Where the appointment is, and what time it starts
- Whether they use a wheelchair, and whether they stay in it to travel
- Roughly how many steps there are at the pick-up door
- Whether they will need a ride home, and roughly when
Booking for a resident or a patient?
Facilities, case managers and discharge planners book most of what we drive. Standing orders get set up once and billing goes to the facility rather than to the resident. Call the same number and say which facility you are with.
If this is an emergency
Call 911. We are not an ambulance, we carry no clinical equipment, and our drivers are trained in first aid rather than in patient monitoring.