Name: TransComfort
Address: Johnstown, CO, US
Telephone: +17208084488

Booking a ride

How much notice do you need?
As much as you can give us, and less than you think. Recurring trips should be set up in advance so they are simply on the schedule. For a one-off, call and ask rather than assuming it is too late; we would rather turn down a trip we genuinely cannot cover than have you not ask.
Can you take a trip today?
Often, yes. Call rather than using the form, because the form waits for somebody to read it and a phone does not.
What do you need to know when I call?
Where we are collecting from including the room or unit, where the passenger is going and what time the appointment starts, whether they use a wheelchair, roughly how many steps there are at the pickup, and whether they need bringing home.
Why do you ask about steps?
Because it is the single most common reason a trip cannot be completed at the door, and finding out on the day helps nobody. A porch step is fine. A flight of stairs needs planning and sometimes a second person.

On the day

Does the driver come to the door?
Yes. That is the default, not an extra. If the passenger needs taking inside and handing over at a reception desk, we do that too, at no additional charge.
Can somebody ride along?
Yes. Tell us when you book so we send a vehicle with room. There is no charge for a carer or family member in most cases, and if there is one we will say so before the trip.
What happens if the appointment runs late?
You call us when the passenger is ready and we come. That is the whole point of how we schedule: the return leg is the part this industry gets wrong, so it is the part we plan around rather than treat as an afterthought.
Do you wait during the appointment?
We can. For short appointments it is often cheaper and always simpler than two separate trips. Ask for a wait-and-return when you book and we will tell you what the waiting costs.

Does the passenger have to get out of their wheelchair?
No. Our vans have ramps, so the chair goes into the vehicle with the passenger still in it. If they would rather transfer to a seat, that is fine too.
How is the chair secured?
Four-point tie-down on the chair itself, and a separate lap and shoulder belt on the passenger. Those are two different restraints and both are used on every trip. It is worth asking any transport company whether they do both.
Do you take power chairs and scooters?
Yes, within the ramp weight limit. Tell us the combined weight of the passenger and the chair when you book, because that limit is a hard one and we would rather send the right vehicle than turn up in the wrong one.
Do you carry stretchers or bed-bound passengers?
No. We do not have a stretcher vehicle, and rather than take the booking and disappoint you we will tell you who does.

What does it cost?
It depends on the vehicle, the distance and whether we wait. We publish exactly what goes into the number on the what-it-costs page, and we will give you a firm figure on the phone before anything is booked.
Does Medicaid cover this?
Health First Colorado covers non-emergency medical transportation for members who qualify, but those rides are arranged through the state broker rather than booked with us directly. Call us and we will explain how it works and how to ask for us by name.
Can the facility be billed instead?
Yes. Care communities and agencies are invoiced monthly, itemised by resident and trip.

Describe the trip and we will tell you honestly whether we are the right company for it.